Privacy
SF Property Tax Appeal is operated by FigLantern LLC. This page explains the information used to check properties, provide purchased reports, communicate with purchasers, and improve the service.
Information we collect
When you use the property check, we receive the address you enter and public property information used to prepare the result. Ordinary website requests can also include your IP address, browser and device information, page URL, referrer, and time of access.
When product analytics is enabled, we send PostHog a random browser identifier plus basic page, device, experiment, and product-event categories. Product events can include a public landing-page category, a traffic-source category, the report year, result category, property segment, and evidence tier. We do not send property addresses, parcel numbers, referrer URLs, owner names, email addresses, phone numbers, signatures, or report contents to PostHog. Automatic form and click capture and session recording are disabled.
If you buy a report, Stripe collects the payment and contact information needed for checkout. We do not receive your card number. We keep the order, property and report year, payment status and provider identifiers, purchaser email, next-year contact choice, purchased report snapshot, and refund record.
How we use and share information
We use information to return property results, protect paid reports, process payments and refunds, provide support, send a transactional report link, measure the service, run experiments, and prevent or diagnose failures.
We share information with service providers that help us do that work. These include Stripe for payments, Resend for transactional email, PostHog for product analytics, Vercel Web Analytics, Speed Insights, and hosting, Neon for database hosting, and Sentry for error monitoring. Resend receives the purchaser email, a generic notification, and an opaque report link, without property, assessment, report, or payment details.
ZIP-code enrichment sends a parcel number to the City's DataSF service. If you follow a link to an official City site, property-research site, or search engine, that site receives an ordinary web request and applies its own privacy policy. PDF, CSV, and XLSX downloads are created in your browser and saved to your device.
Email and retention
We keep the purchaser email with the order for purchase support and, if selected, next-year appeal outreach. The checkout choice is optional and checked by default; clearing it does not affect the purchase or transactional report email. We will keep promotional sending off until every such email has a working unsubscribe method.
A separate outbox copy of the email address is deleted 30 days after delivery succeeds, fails, or is cancelled. Resend retains email data for 30 days under its standard service. We keep order, entitlement, payment, and refund records so we can provide access, handle refunds, reconcile transactions, and protect the service.
Your choices
You can avoid entering an address, block analytics scripts, clear PostHog browser storage, leave the next-year contact box unchecked, and delete downloaded files from your device. A full refund revokes future website access to the report but cannot recall files already downloaded.
Email hello@figlantern.com with a privacy question or a request about your information or next-year contact choice. We may need to verify the request and may retain records needed for payment, refunds, security, or legal obligations.
Policy source
This policy is adapted from Automattic's Privacy Policy. Automattic made its policy available under the Creative Commons Attribution-ShareAlike 4.0 International license. We changed it to describe this service, and this adapted policy is available under the same license.